Pressespiegel
23rd International Conference on Business Information Systems (BIS 2020)
08.06.2020, S. 103-117
A Novel Multi-agent-based Chatbot Approach to Orchestrate Conversational Assistants
Jan Felix Zolitschka
Nowadays, chatbots have become more and more prominent in various domains. Nevertheless, designing a versatile chatbot, giving reasonable answers, is a challenging task. Thereby, the major drawback of most chatbots is their limited scope. Multi-agent-based systems offer approaches to solve problems in a cooperative manner following the “divide and conquer” paradigm. Consequently, it seems promising to design a multi-agent-based chatbot approach scaling beyond the scope of a single application context. To address this research gap, we propose a novel approach orchestrating well-established conversational assistants. We demonstrate and evaluate our approach using six chatbots, providing higher quality than competing artifacts.
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In order to demonstrate the applicability of our approach, we use Aimpulse Spectrum as a runtime environment for large multi-agent systems providing a platform to design and execute reactive as well as deliberative agents based on FIPA ACL as standardized agent communication language.
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